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Launching a Loyalty Program in the Age of Headless Commerce

If there is anything global corporations have learned during the COVID-19 pandemic, it is that success can never be taken for granted. The pandemic has shaken many industries to their cores and has forced brands to rapidly adapt to a new customer reality. Companies who could make rapid and sweeping changes in customer retention and digitalization managed to emerge relatively unscathed, while many sleeping giants suffered severe losses. Headless commerce is one recent trend that has developed some serious traction as it is all about giving companies more control over their customer experience.

This article covers everything you need to know about launching a reward program in the era of headless commerce whether you are  new to the concept or just interested in finding out how it works when it comes to loyalty programs

What Is Headless Commerce and How Does It Work?

Headless commerce is a technological change in an eCommerce application, resulting in the separation of the frontend and the backend. This approach has been widely used for CMS purposes, but nowadays companies are starting to apply it in other areas of eCommerce.

The development in headless commerce is the insertion of an app-based connecting layer between the frontend and backend. Communication occurs via API calls, which results in more streamlined architecture and also produces less network traffic due to smaller payloads.

The app-based layer is responsible for accepting requests from the frontend, collecting the necessary data from the backend, and then repackaging the information in the most suitable way for the custom frontend layer.

The Main Benefits of Headless Commerce

At first glance, putting an intermediary between two layers adds another layer of complexity, but it is actually the exact opposite! For instance, porting your website to mobile using the traditional model may lead to poor experience due to the unoptimized performance and design. The eStore can also suffer as the backend infrastructure limits the potential of frontend customization, preventing the creation of truly personal customer experience.

Headless commerce simplifies things by unshackling the frontend from the backend. Implementing this type of architecture change takes time and effort, but afterward, you’ll be able to effortlessly manage your existing modules as well as add new ones e.g., a loyalty program or a mobile storefront, into the headless system.

Here are some of the benefits your team could enjoy from utilizing a headless approach:

Product manager

  • Lower development cost
  • Save time on platform integrations
  • Start small, and then scale up

Marketer

  • Higher conversion rates due to personalized customer experience
  • Old building blocks can be used to create new touchpoints
  • Small frontend changes don’t require database changes

Developer

  • New platform integrations take less effort
  • Freedom to choose any frontend framework
  • Faster testing due to isolation

CTO

  • The API vendors provide the support and troubleshooting
  • API solutions are less taxing on servers
  • Isolating functions reduces the risk of critical failures

Optimizing Loyalty Programs with Headless Commerce

Loyalty programs fit perfectly into an established headless ecosystem as loyalty program providers deliver the database while a webpage with an embedded membership page acts as the frontend.

The headless approach means that launching the loyalty program is both quicker and easier as the membership page can be set up through the existing frontend provider and then connected to the loyalty vendor’s database via  API endpoints, saving you from a longer implementation process that would require more development time.

A complete frontend still requires the configuration of campaigns, rewards, etc. Antavo offers an easy solution to this problem via its user-friendly editing interface.

How Antavo Delivers on the Headless Paradigm

There is no endpoint for being “headless” as it is more like a sliding scale, where everything slowly moves towards API-based solutions. Antavo is an API-first company and enables you to provide flexibility and custom experiences with headless-compatible solutions Content API, which enables you to display personalized loyalty data on any device capable of communicating with an API endpoint (including smartphones, computers and smart TVs).

Furthermore, it makes the loyalty management workload a bit easier as they’ll have the option to natively manage the loyalty program, without having to learn another software environment. For example, Antavo’s deep integration with Salesforce allows you to sync loyalty data directly to the Salesforce cloud of your choice.

 Antavo’s integration with Salesforce Marketing Cloud empowers you to set up engaging customer journeys and build churn prevention campaigns using loyalty data without leaving Salesforce.

Antavo’s integration with Salesforce Marketing Cloud empowers you to set up engaging customer journeys and build churn prevention campaigns using loyalty data without leaving Salesforce.

Enter the New Era With Antavo

The world is moving towards headless commerce. Acting now will result in a headstart over the competition. Whether you wish to free up your eCommerce system, wish to be better in personalization, or just wish to introduce a loyalty program as fast as possible, headless commerce is the answer.

Start a conversation today if you are interested in hearing more about API-based loyalty programs. Antavo has also produced a guide and an ebook detailing the more nuanced aspects of launching an innovative customer loyalty program.

The Definitive Guide to Creating a Successful Loyalty Program

Tamas Oszi
Tamas Oszi
Tamas is a Loyalty Specialist at Antavo with a keen eye for loyalty and customer retention research and trends. He studied philosophy and has a strong background in journalism. Tamas is a true gamer at heart and has an impressive collection of cyberpunk books.