Top Customer Loyalty Conferences in 2023 [Updated]

Customer loyalty conferences are a unique opportunity to network and share your knowledge. We provide you the most illustrious events of 2023.

If you’re a CMO or CRM head like me, then there’s no doubt you’re always on the lookout for new ways to keep customers engaged and happy. For me, nothing beats receiving practical info and meeting industry peers at customer loyalty conferences, compared to larger conferences where there are just too many people.

Attending a summit or conference (either in person or virtually) dedicated to loyalty is a great opportunity to hear other people’s perspectives and exchange ideas. And let’s not forget that you learn while also having fun! Most events include interactive workshops, client success stories, and other engagement activities. 

To help you navigate the world of customer loyalty conferences, I put together a list featuring the top 7 loyalty events you should keep an eye on in 2023. 

#1. Loyalty Summit CXM

The Loyalty Summit CXM will focus on everyday spend categories (retail, fashion, QSR, etc.) and the increasing relevance of Relationship Marketing on the loyalty landscape. The panelists, speakers, and presentations will explore the latest trends, innovations, and concepts affecting the consumer retail market

The event will feature:

  • Networking with decision makers from the world’s largest loyalty programs.
  • Discussions about current trends and future opportunities
  • Insigths from C-level executives
Loyalty Summit CXM banner.
Loyalty Summit CXM is the world’s premier event for retail customer loyalty, CRM, and CX.

#2. Europe’s First Loyalty Academy CLMP™ Certification Workshop

Loyalty Academy and The Loyalty People jointly present Continental Europe’s First Loyalty Academy CLMP™ Certification Workshop in Amsterdam, The Netherlands. Antavo is a proud Gold sponsor of the event, that is uniquely designed and will be of benefit to a broad range of both client and agency practitioners, managers and directors in Marketing, Strategic Planning, Database Marketing, Business Development and Account Management.

The workshop will include:

  • An in-person event led by senior faculty members of the Academy over a 3-day period
  • Interactive exercises, substantial discussion, and participation opportunities for the attendees
  • CLMP Certification to all participants who actively engage the content and discussions throughout the workshop and who demonstrate their understanding and real-world use of the principles, practices, technologies, and financial elements associated with winning loyalty strategies
  • The registration fee includes Membership for Life in the Loyalty Academy
Banner for Continental Europe's First Loyalty Academy CLMP™ Certification Workshop.
The workshop is for everyone who wish to achieve the distinction of Certified Loyalty Marketing Professional™ (CLMP).

#3. Loyalty Expo

Dedicated to helping marketers listen to the voice of the customer, the Loyalty Expo is both a customer loyalty conference and an award ceremony called Loyalty 360 Awards.

Highlights from previous Loyalty Expos:

  • 50+ Speakers
  • Over 25 sessions, including keynote speeches and roundtable talks
  • Presentations from the finalists of six award categories
  • Cocktail reception

Besides evergreen subjects such as shopping experience, relationship management, and social media engagement, the Loyalty Expo showcases the latest in technology and services, plus there are a lot of events designated for networking. 

Customer Loyalty Conferences - Loyalty 360 Awards 2023
With the Loyalty 360 Awards, the organizers aim to recognize companies that have deepened the relationship with their customers.

#4. International Conference on Customer Experience and Loyalty Management

An event geared towards the academic demographic, this conference aims to bring together scolars and researchers to discuss  all aspects of Customer Experience and Loyalty Management.

Key highlights of past conferences:

  • Digital and physical presentations 
  • 9 selected papers
  • 2 days of presentations and scholarly discussions
The conference also provides a premier stage for researchers, practitioners, and educators to discuss the most recent innovations, trends, and concerns regarding customer loyalty.

#5. CRMC 2023

Titled as ‘INSPIRING THE INFLUENCERS’, CRMC 2023 is an event that aims to bring together more than 200 brands under one roof to see the big CRM picture and to learn applicable, real-world solutions and strategies.

History of the CRMC conferences:

  • Over 700 marketing leaders invited 
  • More than 20 big brand attendees as speakers
  • 20 Case studies presented

CRMC workshops provide an extended view of the industry, with topics involving technology, economics, sustainability, and loyalty. 

CRMC 2023
The CRMC 2023 will feature among others diverse expert keynotes, decision-makers, top solution providers, and peer-to-peer networking.

#6. 2023 Annual International Loyalty Conference

The Australian Loyalty Association will hold the 2023 ALA Annual International Loyalty Conference, in person at the Gold Coast. Attendees will hear domestic and international industry-leading speakers delve into the hot topics facing loyalty marketers in 2023.

The event will feature:

  • Keynote presentations
  • Full-day catering, post-event networking and drinks
  • Competitions with great prizes to be won
Banner for 2023 Annual InternationalLoyalty Conference
ALA will also host a 9 Hole Leisure Golf Charity Event on Friday the 11th of August.

#7. Loyalty & Awards 2023

Unlike the other entries on the list, the Loyalty & Awards is a conference geared towards the travel industry. From airlines and hotels to booking platforms and vehicle rental services, any company linked to the travel industry is welcome. The registration for the 2023 event is already open. 

The conference has a long history behind it, with the 17th iteration coming next year. What you can expect:

History of the conference:

  • 80 companies represented from all over the world
  • 30 speakers from the travel industry
  • 250 attendees from 42 countries

What makes this event worth your attention is the titular award ceremony. Companies that are innovators in the travel industry can be nominated in five categories, like ‘Best loyalty partnership’ or ‘Best marketing campaign’.

The global meeting of travel loyalty experts.
If you work in the travel industry, the Loyalty & Awards event is a great opportunity to learn about new solutions.

Let’s Meet Up!

I hope I managed to showcase at least one customer loyalty conference that’s close to your location. If not, let me know! We can give you advice on other channels as well. 

We organize webinars all year long. So, if you are in learning mode and wish to know more about loyalty and customer retention here are some ebooks and case studies on topics related to customer loyalty programs. 

Also if you you’re thinking about launching or revamping a loyalty program and require assistance, our experts are more than happy to discuss your options with you. Just book a demo or include us in your RFP.

Until then, read our definitive guide to learn more about the must-have features, program types and, of course, a smooth launch of loyalty programs.

A banner recommending to download Antavo’s ‘The Definitive Guide to Creating a Successful Loyalty Program’ ebook
Headshot of Zsuzsa Kecsmar, Co-founder, CMO and Head of Partnerships at Antavo

Zsuzsa Kecsmar

Zsuzsa is the Chief Strategy Officer & Co-founder of Antavo. She has experienced Antavo grow from a startup into a scaleup. Listed by Forbes as one of Europe’s top 100 female founders in tech, Zsuzsa is a former journalist recognized by the European Commission.

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