Global Customer Loyalty Report 2023

Engine Overview

Learn all about our robust loyalty engine

Points Economy

Set up all point-related activities in one place

Tier Management

Customize tiers like never before

Workflows

Manage your loyalty logic with a flexible, no-code loyalty tool

Rewards

Build a personalized rewards catalog

Challenges

Shape customer behavior in a gamified way

Digital Wallet

Design a digital loyalty card that’s always on hand

Gamification and Referrals

Engage members with real gamification

Receipt Scanning

Capture invisible retail purchases

Data Management
and Compliance

Full peace of mind for data handling

Security

See why businesses trust Antavo

Performance

Scale your program with your needs

Quarterly Product Releases

Follow the latest developments

API Documentation

Learn more about our API-driven tech

User Manual

Familiarize yourself with our products

Get an in-depth look at how companies are investing in loyalty marketing now. And learn what loyalty executives see as the most important trends in and around customer loyalty programs.

79%

of companies with loyalty programs plan to revamp in the next three years

68%

of companies plan to increase investment in customer retention

94%

of respondents say that the focus should be on loyalty in light of the inflation crisis

The Global Customer Loyalty Report 2023 is based on a behavioral data set of over 295 million loyalty member actions (10x more than last year!), over 600 minutes of qualitative interviews, and survey data from over 260 CMOs, CRM executives, and loyalty professionals.

Inform your strategy with our report, which includes:

Insights directly from loyalty professionals in charge of loyalty strategy at their organizations

Global loyalty trends across North America, Europe, and APAC

In-depth survey results on loyalty program budgeting and ROI

A look at current trends and challenges, plus anticipated trends for the coming years, such as ESG

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Global Customer
Loyalty Report 2023

Global Customer
Loyalty Report 2023

Video Library
for the Report

Get an in-depth look at how companies are investing in loyalty marketing now. And learn what loyalty executives see as the most important trends in and around customer loyalty programs.

Global CustomerLoyalty Report 2023

Global CustomerLoyalty Report 2023

Video Library for the Report

Get an in-depth look at how companies are investing in loyalty marketing now. And learn what loyalty executives see as the most important trends in and around customer loyalty programs.

Global Customer
Loyalty Report 2023

Global Customer
Loyalty Report 2023

Video Library
for the Report