In-store Use Cases

Bringing Omnichannel Functionalities to Your Physical Stores Identify customers in store

  • Identify customers with a mobile pass
    Convert guest shoppers into identifiable loyalty members with a mobile pass. Passes are always available on the customer’s smartphone for instant brand engagement.
  • Integrates with your POS
    Seamlessly connect your online and offline channels by integrating your loyalty program to your POS technology to incentivize customer to identify themselves at the cashier.
  • Beacons and push notifications
    Use location technology and push notifications with personalized messaging to stay on customers’ minds and drive footfall.

Learn More About Use Cases

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Engagement badgeBook Demo
Third-party rewardsBook Demo
Exciting loyalty rewardsBook Demo
Appealing enrollment incentivesBook Demo
Brand differentiation through loyalty incentivesBook Demo
Encourage brand advocacyBook Demo

Use Case Example

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SEAMLESS IN-STORE ENROLLMENT WITH QR CODE SCANNING

Drive customer acquisition in-store and use the opportunity to build loyalty membership. Using a mobile pass allows you to identify offline users and connect their online and offline purchase data.

Journey Overview

Customers are encouraged to join the loyalty program thanks to the program's benefits and a welcome reward. Once customers have signed up, they can get their digital membership cards to identify themselves in the store. They are encouraged to use the card right away with a special in-store reward.

Steps

  • Generate a QR code of the loyalty program’s enrollment page (optional: generate a separate QR code for each store to measure conversion rates per store)
  • Distribute the QR codes among your stores with printable visual assets

1

Level of EffortMedium (15-60 min)

Raise awareness in store

Place banners in your store with scannable QR codes linked to a URL of the registration page of the loyalty program. Customers need to scan it to access a registration form. Highlight the most appealing rewards and offer a welcome gift to maximize conversion.

Steps

  • The landing page for the enrollment can be created / hosted by Antavo or by you
  • If you’d like Antavo to host the page, you can use a CSS and HTML editor including template inpsirations to modify the landing page to fit to your brand

2

Level of EffortMedium (15-60 min)

Effortless Enrollment

Customers can simply enroll by sharing their email addresses or using their preferred social media accounts. To ensure GDPR compliance, they just need to give their active consent that they are ready to participate in the loyalty program.

Steps

  • Before launching the loyalty program, effortlessly design customers’ mobile passes, just pick a color & upload brand creatives
  • After enrollment, Antavo automatically triggers a mobile pass to be delivered via email or by downloading it from the loyalty page

3

Level of EffortLow (5-15 min)

Encourage Mobile Pass Installations

After enrollment, customers can download their mobile passes with an instant reward attached to it. They can use their welcome gift right away in the store. Increase urgency by attaching a time limitation next to the gift.

GOALS FULFILLED DURING THE JOURNEY QR CODE SCANNING TO ENROLL CUSTOMERS IN STORE

Drive customer aquisition

Customer identification in store

Reduce impact on shop assistants

Gain access to direct customer communication

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