Report ‘23

Global Customer
Loyalty Report 2023

Loyalty pays back

Banner for downloading the Global Customer Loyalty Report 2023 on the report's landing page of Antavo's website

Global Customer
Loyalty Report 2023

Loyalty pays back

Video Library
for the Report

Loyalty pays back! 2023 Loyalty Report highlights

In-depth webinar discussing the key findings of the 2023 global report

Get an in-depth look at how companies are investing in loyalty marketing now. And learn what loyalty executives see as the most important trends in and around customer loyalty programs.

79%
of companies with loyalty programs plan to revamp in the next three years
68%
of companies plan to increase investment in customer retention
94%
of respondents say that the focus should be on loyalty in light of the inflation crisis

The Global Customer Loyalty Report 2023 is based on a behavioral data set of over 295 million loyalty member actions (10x more than last year!), over 600 minutes of qualitative interviews, and survey data from over 260 CMOs, CRM executives, and loyalty professionals.

Inform your strategy with our report, which includes:

Is your loyalty strategy ready for the year to come?

Download report
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