- Do you help in implementing the loyalty program?
Yes, this is what our Full-service Loyalty plan is for. We implement the loyalty program with your team, including identifying customer actions, segmentation, strategy, design, etc. Contact us with your needs.
- How do you calculate Monthly Active Customers?
If a visitor completes at least one loyalty program action in a month, that you track, then he or she qualifies as an active user.
- What if I exceed my Monthly Active Customers limit?
If you are close to exceeding the limit we will contact you to talk about your needs. If you exceed your limit, your loyalty program stops accepting new customers.
- What are an API and SDK?
The Application Programming Interface and the Software Development Kit are what your developers need to connect your system with Antavo. These help send user actions, get user data and customize the widget in your website or webshop.
- How are brands defined?
A brand is a group of channels (a website, microsite and a Facebook Page) of a company. You can run contests on unlimited brands.
- Can I run multilingual apps?
Yes, we have several inbuilt languages, and we can add yours. Contact us with your needs.
- Do you have white labeling?
Yes. All our plans, except Basic Contests, are 100% white label. There is no Antavo labeling on apps, URLs or triggered emails.
- How can I pay?
We accept the following credit cards: Visa, MasterCard, Maestro and Discover; or you can pay with PayPal Express Checkout.
- Can I switch plans?
Yes. You can change your plan, upgrade, downgrade or cancel at any time. The changes take effect immediately. You are billed on a monthly basis on the day your plan starts.
- What about VAT?
Prices listed exclude VAT. You need to pay VAT only if you are in the UK, or in Europe without a VIES number. In such cases VAT will be added at checkout.