- Do you help in implementing the loyalty program?
Yes, this is what our Full-service Loyalty plan is for. We implement the loyalty program with your team, including identifying customer actions, segmentation, strategy, design, etc. Contact us with your needs.
- How do you calculate Monthly Active Customers?
If a visitor completes at least one loyalty program action in a month, that you track, then he or she qualifies as an active user.
- What if I exceed my Monthly Active Customers limit?
If you are close to exceeding the limit we will contact you to talk about your needs. If you exceed your limit, your loyalty program stops accepting new customers.
- What are an API and SDK?
The Application Programming Interface and the Software Development Kit are what your developers need to connect your system with Antavo. These help send user actions, get user data and customize the widget in your website or webshop.
- How are brands defined?
A brand is a group of channels (a website, microsite and a Facebook Page) of a company. You can run contests on unlimited brands.
- Can I run multilingual apps?
Yes, we have several inbuilt languages, and we can add yours. Contact us with your needs.
- Do you have white labeling?
Yes. All our plans, except Basic Contests, are 100% white label. There is no Antavo labeling on apps, URLs or triggered emails.
- How can I pay?
We accept the following credit cards: Visa, MasterCard, Maestro and Discover; or you can pay with PayPal Express Checkout.
- Can I switch plans?
Yes. You can upgrade or downgrade at any time. Such change takes effect immediately and resets your billing period automatically. Note that such switch justifies neither a full nor a fractional refund for the period already charged for, hence we advise you to make the changes only 24 hours before the next renewal date.
- What about VAT?
Prices listed exclude VAT. You need to pay VAT only if you are in the UK, or in Europe without a VIES number. In such cases VAT will be added at checkout.
- Can I disable the auto-renewal of my plan?
Yes. Upon purchase your plan is set to renew automatically. However if you don't wish to be charged again, we advise you to cancel your plan 24 hours before the next renewal date. Please see the effect of cancellation in another FAQ.
- What happens if I cancel my plan?
Your active campaign(s) will immediately stop running, but you can still have access to your collected data and subscribers. You can reactivate your campaign(s) anytime by purchasing a new plan. Note that the cancellation justifies neither a full nor a fractional refund for the period already charged for, hence we advise you to cancel only 24 hours before the next renewal date.