THE SUCCESS OF CONFIDANT REWARDS
Explore Confidant Rewards, the revamped loyalty program of North America’s fastest-growing luxury resort brand, Hyatt’s Inclusive Collection. Here, a seamless, booking-based tier system meets advanced segmentation, ensuring tailored campaigns that keep participation high.
Empowered by Antavo’s next-gen technology, Confidant Rewards achieved high engagement rates, increased direct bookings, and a steady revenue boost YoY, proving that when a loyalty program is designed with purpose, both brands and members win.
YoY increase in program revenue
bookings submitted
YoY increase in hotel bookings
Check out our interview featuring Melissa Carvajal, Director of B2B Loyalty at Hyatt’s Inclusive Collection. During our talk, Melissa revealed how the Confidant Rewards loyalty program has been reimagined and how it exceeded their expectations.
“When in search of our perfect loyalty vendor, we aimed to partner with a company that will enable us to completely restructure and enhance our previous program, launching a new system full of innovative solutions. Antavo exceeded our expectations by providing the right tool for the job. They enabled our team to build customized campaigns, exciting offers, easily integrate with the rest of our tech partners, and delivered an overall elevated customer experience.”
Melissa Carvajal
Director of B2B Loyalty
Hyatt’s Inclusive Collection
The loyalty technology platform provides in-depth gamification and rewards modules.
The engagement platform of CarltonOne manages the extensive reward catalog.
Allows better understanding of customers, intelligent personalization, and engagement across the entire journey.
The marketing automation, that allows businesses to acquire, segment and engage their customers through seamless email communication.
Discover how Antavo’s technology
empowered Hyatt’s Inclusive Collection to offer a fully personalized, 5-star B2B2C loyalty program.
