Survey ‘24

Coalition
Loyalty Hub

This is an Early Adopter feature,
please reach out to us to discuss the adoption and roadmap.

Empower Your Staff and
Manage Points In-Store

Use a multifunctional device to put flexible brand-level instructions and calculations at your staff's fingertips, driven by Antavo's loyalty platform setup.

Empower Your Staff and
Manage Points In-Store

Use a multifunctional device to put flexible brand-level instructions and calculations at your staff's fingertips, driven by Antavo's loyalty platform setup.

Meet Antavo’s
Coalition Loyalty Hub

The Coalition Loyalty Hub is an
Android-based application running on a symmetrical device with two screens: one facing the customer, and the other facing the staff member operating it.

The purpose of the device is to connect participating brands to the loyalty provider, enable customer enrollment and identification using built-in NFC capabilities, as well as make point earning and spend an easier process for both the customer and staff.

Antavo's Coalition Loyalty Hub. Antavo's Coalition Loyalty Hub.

How Does the
Coalition Loyalty
Hub Work?

  • The customer’s screen displays loyalty program promotions, enticing them to enroll or to log in.
  • Members identify themselves as members by scanning their digital loyalty pass or following instructions on the device to enroll in the
    program.
  • After successful identification, the customer profile is shown on the staff’s screen, so they can manage any necessary loyalty interactions.
  • During the process, the customer’s screen showcases which rewards and offers they’re eligible for, which they can redeem before finalizing their purchase.

Benefits of the
Coalition Loyalty Hub

The Coalition Loyalty Hub enables you to identify, engage and manage the actions of loyalty program members without increasing overall time spent at the checkout.

  • Quick, guided checkout experience
  • Faster loyalty journeys that can be initiated by customers or staff
  • Customers are educated to log in and identify themselves
  • Additional NFC capability eases identification
  • Loyalty program promotion before and during checkout
  • Enables the loyalty journey for foreign customers, too
  • Easier staff training
  • Built-in fraud detection
  • Incentivization schemes for staff
Benefits of the Coalition Loyalty Hub. Benefits of the Coalition Loyalty Hub.

Capabilities of the
Double-Screened Loyalty Hub

The Coalition Loyalty Hub is synced with Antavo's Back-office, pulling in data through APIs, allowing both tenants and customers to access up-to-date loyalty information.

Capabilities of the Double-Screened Loyalty Hub - the shopper's screen. Capabilities of the Double-Screened Loyalty Hub - the shopper's screen.

On the shopper's screen

  • Program promotion
  • Registration
  • User flows & instructions
  • Reward selection
  • Membership data
  • Animated interactions
  • Multi-language mode
Capabilities of the Double-Screened Loyalty Hub - the tenant's screen. Capabilities of the Double-Screened Loyalty Hub - the tenant's screen.

On the tenant's screen

  • Clear instructions
  • Management of loyalty interactions (earn, burn & return)
  • Manual member lookup
  • Customer authentication
  • An explanation of loyalty logic
  • Private sale handling
  • Guest insight

Fraud
Detection

The application on Antavo's Coalition Loyalty Hub comes with built-in fraud detection features, which use machine learning algorithms to identify and notify you of any suspicious activities.

Anti-fraud intelligence
When the machine learning algorithm spots an outlier in the system, it requests the store staff on random occasions to type in the receipt ID during a new purchase registration.
Fully customizable fraud detection rules
Enjoy full control over the fraud detection mechanism. Modify the rules for variables such as average purchase per visit, purchase total per day or purchase total per staff.
Receive automatic notifications
Set up the system to automatically flag suspicious purchases and instantly notify system admins so they can review the issue and act upon it if necessary.
Backend image for Antavo's fraud detection.

Fraud
Detection

The application on Antavo's Coalition Loyalty Hub comes with built-in fraud detection features, which use machine learning algorithms to identify and notify you of any suspicious activities.

Backend image for Antavo's fraud detection.

Anti-fraud intelligence

When the machine learning algorithm spots an outlier in the system, it requests the store staff on random occasions to type in the receipt ID during a new purchase registration.

Fully customizable fraud detection rules

Enjoy full control over the fraud detection mechanism. Modify the rules for variables such as average purchase per visit, purchase total per day or purchase total per staff.

Receive automatic notifications

Set up the system to automatically flag suspicious purchases and instantly notify system admins so they can review the issue and act upon it if necessary.

Ready to learn more
about coalition loyalty tech?

Book a demo
Partners who trust us
Logo line of partners working together with Antavo. Logo line of partners working together with Antavo.

recognition

Antavo's listing in Gartner.
Antavo's inclusion in Forrester.