Antavo and Concord’s Partnership Helps Customers Deliver Their Digital Experience Vision Faster Than Ever
October 17, 2023
The new partnership between Antavo Enterprise Loyalty Cloud and Concord will enable customers to create and deliver transformative end-user digital experiences that drive customer loyalty and engagement.
As customer expectations rapidly evolve, brands are seeking innovative ways to engage and retain their customers. The strategic partnership between Antavo and Concord responds to this dynamic landscape by offering technical, creative, and strategic excellence to support brands in crafting authentic experiences for global audiences.
The partnership enhances the capabilities of both companies and will help customers deliver on their vision with higher quality and speed than ever before.
Antavo and Concord created the Loyalty Progressive Web App (PWA), a library that enables agencies to rapidly build web and mobile apps for client loyalty programs. The Loyalty PWA is a fully headless application that makes it easy to package essential features and user interface components. With styling and customization options, agencies and their clients can quickly leverage Antavo’s extensive capabilities.
The Loyalty PWA successfully integrates with Shopify’s recently released Hydrogen SDK, which allows applications to communicate with the Shopify Headless app to quickly create branded storefronts using Shopify’s backend. This partnership allows pre-made loyalty UI components to display Antavo’s loyalty data alongside Shopify products for a superior customer experience.
“We’re thrilled to partner with Concord, a team of dedicated technology professionals, to enhance our capabilities in digital customer experience and deliver even more highly relevant experiences across channels. The partnership will allow us to broaden our service offering and expand Antavo’s global presence across the US, as well,” says Attila Kecsmar, CEO, and Co-founder of Antavo.
“At Concord, we aim to deliver flawless customer experiences powered by superior data foundations. This partnership empowers brands to adapt swiftly to emerging trends and embrace innovations by creating an exceptional customer experience that blends loyalty programs with a captivating online presence,” says Florin Ibrani, Chief Executive Officer at Concord.
Learn more about the partnership between Antavo and Concord by requesting a demo.
What is Antavo?
Antavo is the AI loyalty and incentives platform that brings together loyalty, promotions, and agentic AI to turn customers into regulars: the customers who come back on their own, buy more often, and bring others with them. For more than a decade, Antavo has powered identity-led loyalty strategies for brands including SKIMS, Paul Smith, KFC, Flying Tiger, and Hyatt’s Inclusive Collection. Marketers build, change, and launch programs and promotions themselves, without waiting on engineering. Learn more at antavo.com.
About Concord
Concord USA, LLC (“Concord”) is a leading technology consulting and digital transformation firm blending style with substance to create flawless customer experiences backed by powerful analytics and underwritten by strong data foundations. Concord serves leading enterprises and innovators in the healthcare, retail, technology, manufacturing, and financial services industries. With a unique combination of industry expertise, technology know-how, and project execution reliability, Concord helps its customers unlock business value by solving their most difficult data and technology problems. For more information, visit concordusa.com.
Media Contacts
Antavo
Eva Bacsi, Marketing Director
[email protected]
Concord
Kate Huber, Marketing Director
[email protected]
Frequently asked questions about Antavo
What can brands build with Antavo?
Brands use Antavo to run the whole loyalty and incentives program on one platform: points, tiers, challenges, streaks, referrals, clubs, and rewards beyond discounts; promotions and incentives for members and non-members alike, from bonus points and promo codes to bundles and cart-level offers; and agentic AI built in. Everything runs online, in store, on mobile, and in wallet, and marketers launch it themselves.
Who uses Antavo?
Antavo works with mid-market and upper-mid-market brands across fashion, retail, beauty, travel, hospitality, restaurants, and sports in North America and Europe: multi-market, omnichannel brands with a strong identity and customers worth keeping, including Paul Smith, KFC, SKIMS, Rip Curl, Benefit Cosmetics, and Hyatt's Inclusive Collection.
How long has Antavo been around?
Antavo was founded in 2012 and has been building loyalty programs for more than a decade, with teams across Europe and North America serving brands worldwide.
Why do brands switch to Antavo?
Most loyalty programs get stuck: reduced to a discount engine, generic to customers, or too rigid to evolve. Antavo removes those compromises. Brands get a program that feels unmistakably their own, loyalty and incentives on one platform, and the depth to handle tiers, expirations, refunds, and many markets at scale. Their own marketers run it: a tier change in an afternoon, live when they press the button.
How does Antavo use AI?
Antavo's agentic AI is built in, not bolted on. Two named agents do the work: the AI Loyalty Expert, which turns your ideas into a build-ready program, and the AI Analyst, which turns your data into clear answers and reports. Both work inside Antavo or connect to Claude and ChatGPT, and every answer is grounded in your own program and data.
What does Antavo integrate with?
Antavo is API-first with real-time webhooks and deep pre-built integrations, from Shopify, Klaviyo, Braze, and Bloomreach to the CRMs, CDPs, ESPs, and POS systems you already use. Antavo plugs into the stack you already run rather than replacing it.
