The Pending events module lets you confirm customer activity completion before crediting points to customer account. To set this module up and define which events you’d like to include as pending events, please consult your Account manager.
You can find the list of pending customer events on the Pending events module configuration page, by clicking on the ‘Modules’ link in the top menu bar and then selecting ‘Gamification modules’ from the list on the left-hand side. The page will open up to a list of pending events waiting for your approval or rejection.
When a user event appears on the pending events list, you can decide you want to approve or reject it.
- Navigate to the Pending events module configuration page
- Click on the ‘Edit’ button by the event you want to handle
- Click ‘Validate event’ or ‘Invalidate the event’ to approve or reject the event, respectively
Once you hit validate or invalidate the event, the event will disappear from the list.
To make pending event management easier, you also have the option to automatically validate or invalidate events after a specified period of time.
Define the length of this period on the ‘Settings’ tab of the module configuration page. All you have to do is to specify the number of days after which the events should be automatically validated or invalidated, and define whether you want to validate or invalidate these events. Don’t forget to click on the ‘Update’ button.
Inspirational use case
Introducing pending events is an excellent solution if you want to incentivize customer activities on partner sites. This module lets you send customer events to Antavo without our system issuing points, so you can check whether the customer completed the activity according to your expectations before rewarding the action.
Please keep in mind that this method requires manual management on your end.