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How Customers Will Love Your Webshop

Did you know that the average time that customers are willing to spend on checkout is just 80 seconds?

What’s more, millennials, who will shortly dominate the shopping demographic, won’t tolerate even the slightest tardiness. How can we then earn customer loyalty when we have such limited time to do it?

We’ve created this video for you to see all the possible weak points – besides checkout – that could make your customers leave, with tips that will help you earn your customers’ love, and make them return to your webshop. Enjoy!

The infographic what we speak about in this video was created together with Pure Chat, a live chat software. You can find the original infographic here.

How did you like this video? What kind of tactics have you used before? Which worked for you? Just reply in the comment section below.

Timi is a Senior Loyalty Strategist at Antavo. She has helped numerous eCommerce, physical retailers and B2C brands strengthen customer loyalty, and significantly increase annual revenue. Timi is also the head organizer of one of the largest anime conventions in Europe.